Before buying
Obtain the return window, item-condition requirements, return postage costs, any refund fees and processing timeframe from support in writing before ordering. No confirmed universal return window is published here.
Requesting a return
Email support with the order reference, model and reason. Include photos for damaged or incorrect items. Do not send card numbers or sensitive payment credentials.
Sending an item back
Obtain return instructions and the correct address from support before shipping. Keep tracking information and follow the carrier's battery-shipping instructions. Do not ship to an unconfirmed address.
Damaged or incorrect items
Explain how the delivered item differs from the order. Document the item and packaging before discarding anything.
Refunds and existing orders
Requests are reviewed under the terms agreed for your order and applicable consumer rights. Previously agreed terms remain applicable to existing purchases.